Terms of Use

1. Acceptance of Terms

By accessing and using BugHarbor ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

BugHarbor is a software-as-a-service platform that enables users to collect, manage, and respond to feedback from their customers and users. The Service includes web-based tools, APIs, and integrations designed to facilitate feedback collection and management.

3. User Accounts

To use the Service, you must:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your password and identification
• Accept all responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

4. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Transmit any malicious code, viruses, or harmful data
• Interfere with or disrupt the Service or servers
• Attempt to gain unauthorized access to any portion of the Service
• Collect or store personal data about other users without their consent
• Use the Service for any illegal or unauthorized purpose

5. Intellectual Property

The Service and its original content, features, and functionality are owned by BugHarbor and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You may not modify, reproduce, distribute, create derivative works, publicly display, or in any way exploit any of the content, software, or materials available on the Service without our express written permission.

6. User Content

You retain ownership of any content you submit, post, or display on or through the Service ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute such User Content for the purpose of operating and providing the Service.

7. Payment and Billing

If you purchase a subscription to the Service, you agree to pay all fees associated with your subscription. Fees are billed in advance on a monthly or annual basis. All fees are non-refundable except as required by law or as otherwise stated in our Refund Policy.

8. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including if you breach the Terms of Use. Upon termination, your right to use the Service will immediately cease.

9. Disclaimer of Warranties

The Service is provided "as is" and "as available" without any warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free.

10. Limitation of Liability

In no event shall BugHarbor, its directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.

11. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

12. Contact Information

If you have any questions about these Terms of Use, please contact us through our support channels or at the contact information provided in your account settings.