Privacy Policy

Last updated: January 16, 2026

1. Introduction

BugHarbor ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

  • Account information (name, email address, password)
  • Profile information and preferences
  • Payment information (processed through secure third-party payment processors)
  • Content you submit through the Service (feedback, comments, etc.)
  • Communications with us (support requests, feedback, etc.)

2.2 Automatically Collected Information

We automatically collect certain information when you use the Service:

  • Log data (IP address, browser type, pages visited, time spent)
  • Device information (device type, operating system, unique device identifiers)
  • Usage data (features used, actions taken, timestamps)
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Process transactions and send related information
  • Send administrative information and updates
  • Respond to your comments, questions, and requests
  • Monitor and analyze usage patterns and trends
  • Detect, prevent, and address technical issues and security threats
  • Personalize your experience
  • Send marketing communications (with your consent)

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With third-party service providers (sub-processors) who perform services on our behalf. We maintain data processing agreements with all sub-processors. See our Sub-processors page for a complete list.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Legal Requirements: When required by law or to protect our rights
  • With Your Consent: When you explicitly authorize us to share your information

Data Processing Agreement: For customers who use BugHarbor to process personal data on behalf of their own users, we have a Data Processing Agreement (DPA) that governs how we process personal data on your behalf. Enterprise customers may request a signed DPA by contacting us.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Opt-out: Opt-out of certain data processing activities
  • Withdraw Consent: Withdraw consent where processing is based on consent

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your preferences and activity on the Service. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of the Service.

9. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

10. Children's Privacy

The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using the Service, you consent to the transfer of your information to these countries.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us through our support channels or at the contact information provided in your account settings.